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Policies and Terms

Good Communication:  The best way to assure that you receive excellent service, is to let us know how you’d like us to improve or what you’d like done differently. Feel free to call or email us at any time, and we’ll make sure that your concerns and requests are taken care of.

Preparation for Your Appointment: We don’t require that you prepare for our visit by straightening beforehand. We’re glad to do the picking up for you. If you expect us to be doing much picking up, please let us know when you schedule service. Otherwise, it may reduce the time spent on other cleaning tasks.

Payment: Payment (by check, cash) is due in full at or before each service appointment. Please leave payment on the kitchen counter or table, or send through the mail. If you forget one payment, please contact our office.

VALUABLES

Should you decide that you would like us to clean items within curio cabinets or items of monetary/sentimental value, the following release of liability shall be in effect:

Client hereby releases MyLive House Cleaning Service from all liability arising out of cleaning these items. Client understands that he/she is completely responsible for repairing or replacing any damaged item or items even if MyLive House Cleaning may have caused the need for repair or replacement.

SERVICE LIMITATIONS

a). We do not climb higher than a 2-step ladder

b). We cannot move furniture over 15 lbs but will try to reach a visible place with an extension duster

c). If an area in the home is considered or has the potential to be considered a bio-hazard, that area will not be cleaned (emptying/cleaning cat litter boxes, human/animal excrement, etc).

It is to the clients advantage to have the home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning. At MyLive House Cleaning Service we provide light straightening of the areas that we clean. If such areas/surfaces are cluttered at the time of cleaning, your team will clean around those areas and you will be notified.

ENTRY TO HOMES

MyLive House Cleaning Service has three different options to choose from so that your cleaners have entry into homes.

1). Client may opt to not give a key to the company and be home on their day of cleaning. Because we cannot give an exact time, the client must be home during their specific time frame to let the cleaners in/out of the home. If no one is home when the cleaners arrive, a cancellation fee will be charged. (See fee above)

2). Client may provide the company with a key. In the event of termination of the cleaning agreement, keys will be returned to the client within 48 hours of the final cleaning. For your protection, keys will not be linked to any information pertaining to the client. Keys are kept in a secured area and are crossed referenced in case of loss.

3). If a client chooses to leave their door unlocked, place the key under the mat, or leave their house key in an unsecured place for the cleaners to gain entry, the client releases MyLive House Cleaning Service from all liability that arises from damage made before or after the cleaners leave the premises. The client understands that they will be responsible for any damages that are caused before/after their scheduled cleaning team.

It is not necessary for the client to disarm their alarm system for their scheduled date of cleaning. If you would like, you may contact your alarm company and have a house cleaner code issued

PRICE INCREASES

MyLive House Cleaning Service reserves the right to adjust client rates at any time. You will be notified 30 days prior to any price increases.

EMPLOYEE SOLICITATION

When entering into an agreement for services with MyLive House Cleaning Service, you agree not to solicit for hire any staff member introduced to you by  Full Moon Cleaning  Service for any home-related services. If you are found to have solicited one of our staff members, please be advised that our referral / training fee is $2,500 payable to MyLive House Cleaning Service immediately upon employing our staff for any services to your home.

SERVICES & REFUNDS

Payment for cleaning services is due in full at the time of service. If you will be paying by cash or check , and no one is going to be home on the day of your scheduled cleaning service, payment must be left on the counter. If we arrive to clean and there is no payment, we will contact you immediately. If you are not available. If we will need to reschedule your appointment and you will be charged a cancellation fee.

MyLive House Cleaning Service gladly accepts payment in the following forms: Cash , Check .

All initial, deep, one-time, move in/out and seasonal cleanings are based on an hourly rate.

 We pride ourselves in giving superior service to our clients. We go above and beyond to make sure you are completely satisfied with your cleaning service. If you are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning and we will return to re-clean the area/areas you are dissatisfied with at no additional cost to you.

SKIPPED CLEANINGS & CANCELLATIONS

As a general cleaning client, a part of what you pay for is a consistent spot on our schedule. Having a consistent spot insures that you receive a discounted rate. Any gaps in regular service MAY increase your rate if additional time is needed in

business.

ALARMS

If your home has a security system, please inform us how you want to handle it. Security and safety of your home is a major concern at Elite Home Cleaners, and our staff is sensitive to security and access procedures. Our policy is to lock the door while we are cleaning and to not allow access to unknown persons. Please do not rely on us to let in workmen during the time we are in your home unless pre-approved by the office.

Please note that it is not necessary for you to have to disarm your alarm systems the day of our cleaning. If you contact your alarm company they can assist you in programming a code that is unique to our company. It is common for clients with alarms to give us our own code. Our technicians are trained on how to disarm and re-arm alarms.


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Contact Info

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Phone: (650)339-4997

Email: myliveclean@gmail.com

Web: mylivehousecleaning.com

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